In order to fulfill its intended purpose, the patient feedback mechanism includes the following measures:
a) registering the opinions of patients hospitalized on the quality of services in the health unit by supplementing direct patient feedback questionnaire;
b) recording electronic notifications regarding service quality and integrity of health unit staff to / from the health unit by filling out the form online referral;
c) analysis of the views and complaints received from patients by the ethics boards of the component health unit;
d) drawing of ethics opinions and decisions of the members of ethics board and communicated to the persons who filed the complaint and the relevant institutions, as appropriate;
e) assessing the degree of patient satisfaction on the quality of services in health unit through periodic activity reports of the Board of Ethics;
f) assessing the compliance with the rights and obligations of patients and healthcare professionals in the health unit, through periodic activity reports of the Board of Ethics;
g) evaluating the quality of medical services and compliance with the rights and obligations of patients and health care professionals in the public health system through periodic reports drawn up by officials appointed county level within the public health directorates and the integrity department of the Ministry of Health, nationwide.
According to the Order, the procedures to be observed by the medical health system are:
a) organization of the selection procedure of members of the ethics under the law in force;
b) making available to patients the assessment questionnaire, referral and insurance form published on its website, a link on access to online patient referral form, form that will be permanently available to any interested person;
c) all questionnaires completed by patients and all complaints received by the medical are recorded and analyzed according Powers of ethics stipulated by the legislation in force;
d) decisions and analyzes made by the board of ethics of the medical units are reported at the end of each semester / year by the Department of integrity from the Ministry of Health, according to the terms stipulated by the legislation in force.
The results from the analysis of the questionnaires and the reports in the healthcare ethics boards are used to assess the degree of patient satisfaction and to assess the fulfillment of their rights conferred by the legislation in force and improve the patient’s feedback mechanism.
Patient feedback mechanism applies to all public hospitals.
The institutions that lead to fulfillment of the Order are compartment of integrity of the Ministry of Health, county public health directorates, and public health units.